PRIVACY POLICY

Required Disclosures on Contracts

1. Contracted Customers (those customers that have entered into an active contract with Reborn Cabinets);

a. Addition of the following statement into the Conditions Page of the contract:
“You consent to Reborn Cabinets calling/texting you at the phone number(s) on this agreement in relation to
your purchase from Reborn Cabinets, including through an automatic telephone dialing system, pre-recorded
voice message, text message or via email.”
i. This statement allows lifetime (unless revoked by the customer) authorization for Reborn to call
(manual dial or robo-dial) or text or provide a pre-recorded telephone call as it relates solely to the
contracted work.
ii. Nothing will be checked in Lead Perfection.

b. Addition of the following statement into the Conditions Page of the contract:
Please be aware that by entering into this agreement with us, you are authorizing us to share your personal
information under the California Consumer Privacy Act (“CCPA”) with the various vendors and service providers
that we use to complete the services described in this agreement and the business relationship between you and
us. You can find more information about our privacy policy and your rights under the CCPA at
https://www.reborncabinets.com/privacy.html.

i. This statement ensures are we are in compliance with the California Consumer Privacy Act (“CCPA”).

c. Addition of the following statement at the bottom of the main page of the contract:
“I’m interested in learning more about Reborn Cabinets' ((Or Applicable Company Name)) products. By signing
below, I understand you may use an automatic telephone dialing system, pre-recorded voice message, text
message or via email to contact me and you can use any of the telephone numbers I have provided above. I
understand that I do not need to sign this provision in order to purchase any goods or services.”
Following this statement will be a signature line.

i. This statement allows lifetime (unless revoked by the customer) authorization for Reborn to call

(manual dial or robo-dial) or text or provide a pre-recorded telephone call, text message or email for
future prospecting beyond the scope of work in their initial contract. Without this signature, Reborn
has 18 months for future prospecting. ii. The customer’s response (Positive) will be indicated in Lead Perfection by using the DNC WAIVER
checkbox.

Required Disclosures on all web forms and lead slips.

1. Potential Customers (prospects) who have filled out a request to be contacted for an in-home consultation;

a. Addition of the following statement on all Ipad Forms and Web Forms: (must be checked by the prospect)
“I’m interested in learning more about Reborn Cabinets' ((or applicable company name)) products. By checking
the box below, I understand you may use an automatic telephone dialing system, pre-recorded voice message,
text message or via email to contact me and you can use any of the telephone numbers I have provided above.
I understand that I do not need to sign this provision in order to purchase any goods or services.”
Following this statement will be a MANUAL check box for the customer to “sign”: [ ] Agree

i. This statement allows lifetime (unless revoked by the customer) authorization for Reborn to call

(manual dial or robo-dial) or text or provide a pre-recorded telephone call, text message or email for
future prospecting.

ii. For those prospects that DO NOT check or sign the statement, Reborn has 30 days to MANUALLY dial
them (robo-dialing is not allowed) and no pre-recorded voice messages or text messages.

1. The customer’s response (Positive) will be indicated in Lead Perfection by using the DNC
WAIVER checkbox.

2. The customer’s response (Negative) will be indicated in Lead Perfection by “NEED TO
DETERMINE” to ensure prospect record does not flow thru to the dialer or texting
application.

b. Addition of the following statement on all Paper Inquiry Forms: (must be signed by the prospect)
“I’m interested in learning more about Reborn Cabinets' products. By signing below, I understand you may use
an automatic telephone system or pre-recorded voice message to contact me and you can use any of the
telephone numbers I have provided above. I understand that I do not need to sign this provision in order to
purchase any goods or services.”
Following this statement will be a signature line.

i. These statements (signed or checked) allow lifetime (unless revoked by the prospect) authorization
for Reborn to call (manual dial or robo-dial) or text.

ii. For those prospects that DO NOT check or sign the statement, Reborn has 30 days to MANUALLY dial
them (robo-dialing is not allowed) and no pre-recorded voice messages or text messages.

1. The customer’s response (Positive) will be indicated in Lead Perfection by using the DNC
WAIVER checkbox.

2. The customer’s response (Negative) will be indicated in Lead Perfection by “NEED TO
DETERMINE” to ensure prospect record does not flow thru to the dialer or texting
application.

In Bound Calls, Third Party Hot Transfers and Call Recording Archival

1. Potential Customers (prospects) who have directly dialed INTO our call center for an in-home consultation or via Hot Transfer from a third party;

a. Must have “recording beep” turned on as this is the ‘fail safe’ if the Call Center Agent fails to follow the following process.

b. Since all in-bound calls are recorded (the answering IVR script must include the statement “This call may be
recorded for quality control purposes”) the following statement must be included by the call center agent:
Call Center Agent: " Mr. Customer, before we discuss the details of your project, I want to let you know that we
record our calls for training and quality control purposes, and when we call our customers back, we use an
automated dialing system. So, if we get disconnected, or in the future if you want to learn about special sales,
we will stay in touch with you at the telephone number you provided. Of course, no purchase is ever necessary,
and you can always call us directly to obtain a free estimate. Is that good with you?”
Mr. Customer: "Yes"
• The customer’s response (Positive) will be indicated in Lead Perfection by using the DNC WAIVER
checkbox.
Mr. Customer: "No"
Call Center Agent: "I completely understand. Unfortunately, our phone system doesn’t allow me to turn off the
call recording feature and as a result we will be unable to proceed with discussing your project”
• The customer’s response (Negative) will be indicated in Lead Perfection by indicating
dispositioning as “DEAD LEAD” and a note is placed in Lead Perfection to ensure prospect record
is no longer contacted.

c. After Hours Message Disclosure.
“Sorry we have missed your call – we will get right back to you when we open in the morning.Just leave us your
name, address, phone number and the reason for your call - please note that we may use an autodialing phone
system when we call you back. No purchase is necessary and if you prefer not to leave us a message, feel free
to call us back at your convenience.”

2. Archival of Call Recordings
a. All Call Recordings must be maintained for minimum 6 years.

Texting Prospects and Customers

1. Automated response texting upon initial contact by prospect;
“Thank you. We will contact you to discuss your project with Reborn Cabinets – just press “Reply” to confirm.
We may use an autodialing phone or text system to communicate with you about products or services you may
be interested in. No purchase is necessary and if you prefer not to reply to this text, you may call us directly at
NEED PHONE NUMBER, or you can also reply “STOP” to opt-out of any future text messaging.

i. This statement allows lifetime (unless revoked by the customer) authorization for Reborn to call
(manual dial or robo-dial) or text or provide a pre-recorded telephone call, text message or email for
future prospecting.

ii. For those prospects that reply “STOP”, Reborn has 30 days to MANUALLY dial them (robo-dialing is
not allowed) and no pre-recorded voice messages or text messages.

1. The customer’s response (Positive) will be indicated in Lead Perfection by using the DNC
WAIVER checkbox.

2. The customer’s response (Negative) will be indicated in Lead Perfection by “NEED TO
DETERMINE” to ensure prospect record does not flow thru to the dialer or texting
application.

2. Texting Customers for Confirmation of Appointments is not considered marketing as they have already engaged with
Reborn for the purpose of an appointment. Unless they specifically request us to NOT text, we can provide text
confirmation for the setting of their appointment and to confirm their appointment.

Required Disclosures on all marketing emails

1. Emails sent to Prospects must include the following;

a. Opt-Out/Unsubscribe Mechanism - The e-mail must include an opt-out function, whereby the recipient can
remove themselves from the mailing list or be able to reply to the message with a request to unsubscribe.
Alternatively, the e-mail may include a link to an unsubscribe page, where the recipient can select the
newsletters and types of emails the recipient desires to receive. Unsubscribe requests must be acted on within
10 days of the request.

b. Valid Physical Postal Address - The Commercial E-Mail Message must include a valid physical postal address of
the sender.

c. Return E-Mail Address- Every Commercial E-Mail Message must have a valid return e-mail address that remains
active for at least 30 days after the message was sent.

d. Clear and Conspicuous Identification of Advertisement or Solicitation - If the recipient has NOT given prior
affirmative consent to receive the e-mail (such as via a sweepstakes entry card or home show slip) the e-mail
must include a clear and conspicuous identification that the message is an advertisement or solicitation.
e. Valid Header Information - The Commercial E-Mail Message must include accurate information and an accurate

header. This means that an e-mail account or domain cannot be created with false information in order to send
messages that cannot be traced; the origin of the message cannot be disguised; and the “From” and the
“Subject” lines cannot be deceptive or misleading.

f. Abusive Means of Transmission - The Act prohibits sending Commercial E-Mail Messages to e-mail addresses
that are obtained by “harvesting” e-mail addresses, using “dictionary” attacks, or randomly generating e-mail
addresses. The Act also prohibits sending Commercial E-Mail Messages through a computer accessed by the
sender without permission.

Third Party Call Center and Lead Aggregators

1. Third party call centers:

a. All third-party call centers who make calls or transfer calls to Reborn for the purpose of scheduling an in-home
consultation must contractually agree to defend and indemnify Reborn Cabinets for any and all liability for their
failure to comply with the do not call rules.

b. All third-party call center agreements must be have prior approval by Vince Nardo (President).

2. Lead Aggregators:

a. Must execute the “Lead Generation Services Agreement” that follows.

3. Lead Aggregators “Reborn Branded Micro Sites”

a. Lead Aggregators must agree to never purchase “Reborn or Associated” brand keywords in their lead
generation campaigns that directly compete with our internal campaigns. Such as purchasing “Reborn Cabinets”
keywords.

b. Lead Aggregator Owned “Reborn Branded” microsites must be approved and signed off in advance of creation

by Reborn Marketing Department prior to launch and all pages, disclosures and content must be provided to
Reborn for proof of compliance in a non-HTML document for record keeping.

Lead Generation Services Agreement

This Lead Generation Services Agreement (“Agreement”) is made by and between____________________ (“Consultant”) and
Reborn Cabinets with offices located at 5515 E. La Palma Ave., Suite 250, Anaheim CA 92807 (“COMPANY”). The Effective
Date of this Agreement shall be the day of , 20 .
1. General Understanding.

1.1 Leads. Consultant and COMPANY have entered
into one or more agreements regarding Consultant providing
Lead generation and/or telemarketing services for
COMPANY. Such services may involve the origination by
Consultant of contact information and data relating to
consumers whom Consultant believes may have a possible
interest in purchasing COMPANY goods or services (“Lead
Origination”). For purposes of this Agreement, each such
potential customer shall be a “Lead”. Alternatively, or in
addition to, Consultant may also provide services where
Consultant – whether Leads have been provided to
Consultant by COMPANY or have been originated by
Consultant - shall seek to initiate telephone contact with
each Lead in order to confirm the Lead’s potential interest in
purchasing COMPANY goods or services and to set an
appointment between COMPANY and such Lead for a
demonstration of COMPANY’s goods or services (“Lead
Telemarketing”).

2. Independent Contractor. Consultant's relationship
with COMPANY is that of an independent contractor, and
nothing in this agreement is intended to, or should be
construed to, create a partnership, agency, joint venture or
employment relationship. Consultant is not granted any
authority to assume or create any obligation on COMPANY’s
behalf. Under no circumstances shall Consultant, its
employees or agents, represent themselves as COMPANY
employees or agents.

3. Rights to Work Product. All right, title and interest to
any Leads and any Leads are the sole and exclusive property
of COMPANY.

4. Limited Warranty. Consultant warrants that its
services will be of professional quality and will conform to
generally accepted industry standards and practices for
similar services. Consultant warrants that at all times it shall
conduct itself and perform its obligations, services and
promises under this Agreement in strict compliance with
any applicable state, federal and local laws, including by
way of example only and not as a limitation, any and all
applicable federal or state telemarketing laws, rules or
regulations. More specifically, all Lead Origination services
undertaken by Consultant shall ensure that Leads are

generated with authorization by the potential customer to
allow Lead Telemarketing by COMPANY, Consultant or
otherwise in accordance with all applicable federal or state
telemarketing laws, rules or regulations and regardless of the
use of an automatic telephone dialing system or calling a
potential customer’s cellular telephone number.
Furthermore, any Lead Telemarketing conducted by
Consultant shall be in compliance with all applicable federal
or state telemarketing laws, rules or regulations and as
applicable to the authorization or inquiry by or from the
potential customer or any exemption thereto afforded to

COMPANY. 5. Indemnity and Insurance.

5.1 Consultant shall upon demand from COMPANY

indemnify, defend and hold COMPANY and its officers,
directors, employees and agents harmless from and against
any loss, judgment, settlement, claim, damage, investigation
or liabilities (including reasonable attorney's fees and costs)
that may result from Consultant’s performance, breach or
alleged breach of this Agreement and/or any claims by any
entity, agency or person who is not a party to this Agreement
arising out of Consultant’s performance, breach or alleged
breach of this Agreement or the use by COMPANY of
Consultant's work product. COMPANY shall be free to retain
its own counsel to defend itself in such third-party matters
and Consultant agrees it will promptly reimburse COMPANY
for all attorneys’ fees and costs incurred to defend against any
and all such claims.

5.2 Consultant shall obtain, pay for, and maintain
during the life of this Agreement, Comprehensive Commercial
General Liability Insurance with a minimum coverage of
$2,000,000 per Occurrence and $2,000,000 Personal Injury &
Advertising Injury, written in the form known to the insurance
industry as an occurrence policy to protect Consultant and
COMPANY completely from any claim for damage to person
or property due to action taken or not taken by Consultant in
its performance under this Agreement. All policies shall
include an Additional Insured Endorsement naming

COMPANY as an Additional Insured on a primary and non-
contributory basis. All policies shall be provided by an

insurance company or companies having an A.M Best Rating
of A-, Class VII or better and contain an endorsement whereby
the carrier agrees that its insurance is primary and not
contributory with or in excess of any coverage Consultant may
carry. All policies shall provide Waiver of Subrogation rights in
favor of Consultant and COMPANY. Consultant shall deliver
to COMPANY certificates of all policies of insurance upon the
commencement date of the term of this Agreement and
thereafter, not less than ten (10) days prior to the expiration
dates of the policies furnished, the renewal policies, or
certificates. All policies of insurance shall be continued in
force by Consultant for at least two years following
termination of this Agreement for any reason.
6. Term and Termination. This Agreement is effective as
of the Effective Date and will continue until terminated as set
forth below. Either party may terminate this Agreement,
with or without cause, at any time upon fifteen (15) days
prior written notice to the other party. The rights and
obligations contained in Paragraphs 3, 4, 5, 6 and 7 shall
survive any termination or expiration of this Agreement.

7. General.

7.1 Governing Law; Forum. This Agreement is
governed in all respects by the laws of the United States
of America as such laws are applied to agreements
entered into and to be performed entirely within the
State in which Company is headquartered.

7.2 Waiver and Assignment. The failure of either
party to require performance by the other party of any
provision hereof shall not be taken or held to be a waiver of
the provision itself. Neither party may assign, voluntarily, by
operation of law or otherwise, any rights or delegate any
duties under this Agreement without the other party's prior
written consent.

7.3 Entire Agreement. This Agreement completely
and exclusively states the agreement of the parties regarding
its specific subject matter. It amends and supersedes, and its
terms govern, all prior or future proposals, agreements, or
other communications between the parties, oral or written,
regarding such subject matter. In the event of any conflict
between this Agreement and any other document by and
between the parties hereto regarding Lead Origination or
Lead Telemarketing, this Agreement will control unless the
parties specifically indicate otherwise in a future document.
This Agreement shall not be modified except by a written
amendment signed on behalf of Consultant and COMPANY
by their duly authorized representatives.